FAQs | Vollebak

FAQS

You can see the answers to some of our most frequently asked questions here. We've also put together some frequently asked questions about sizing.

And if you’ve got a question that's not answered here, or just want to chat about our kit, please get in touch with us – we'd love to hear from you.

How can I make sure I don't miss out on new Vollebak launches?

By signing up to our email newsletter you get advance access to all our latest gear before it launches. If you’re not already signed up to get these emails you can sign up here.

Which countries do you deliver to?

We deliver to most destinations worldwide. You can check if your country is available in the address section on the checkout page.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay and Google Pay. All payment options are 100% secure, with encrypted transactions handled through Shopify Payments, and PayPal.

Can I return or exchange an item I've bought from you?

We offer free returns and exchanges up to 30 days after you receive your order. Head to our returns and exchanges form and you'll be able to set everything up from there.

Read more about returns and exchanges

Can I change my order details or shipping address after I’ve placed my order?

Unfortunately we can’t make any changes to your order once you’ve placed it. If any of the details on your order are incorrect then we recommend you place a new order, then email us on team@vollebak.com to ask to cancel and refund your original order.

Placing your new order straight away will help make sure you don’t miss out on the size or colour you want if the gear you’re ordering is selling fast.

If you ask us to cancel an order, we’ll always try our best to do this – but it might not be possible if we’ve already started processing your order. If we’re not able to cancel your order, then once it’s been delivered we’ll send you a free shipping label so that you can return it to us for a refund.