We want you to be happy with every piece of Vollebak gear, so if you’ve got a piece of kit and something has gone wrong, let us know and we’ll do our best to sort you out.

Just email us at with some information and photos of the problem, and we’ll get back to you as soon as we can. We’re a small, friendly team with a reputation for helping people out.

We’re also happy to hear from you when things go right. Since launching Vollebak our kit has been used to abseil into volcanoes, trek through jungles, wrestle snakes, run across mountain ranges, and fight the Arctic winter. If you’ve taken your Vollebak kit on an epic adventure of your own, we’d love to hear about it.