We offer free returns and exchanges up to 30 days after you receive your order.

Head to our returns and exchanges form and you'll be able to set everything up from there.

If there’s a problem with any of your kit, or if you’d just like to talk to one of us instead, we’re always happy to help out if you email We’re a young startup run by a small and insanely committed team.

Anything you send back to us should be unworn, unwashed, and not look like it’s been trampled by an elephant.

We always cover return postage costs and the costs of sending exchange items out to you. But we’re not able to refund any delivery costs that you paid to us when you placed your order, or any import duties or customs fees that you paid to the carrier.

If you got a piece of Vollebak gear as a gift and it’s not quite right, you can exchange it for a different size, or return it and get credit for something else. Or we can refund the person who bought it for you.

Please return your kit from the same country it was shipped to.