We’re a startup run by a small and insanely committed team. If you’ve got a question about our kit or an order you’ve placed, or want to chat about anything, you can get in touch with us at email@example.com or through the form below.
Below you’ll find answers to some of the questions we’re often asked.
By signing up to our email newsletter you get advance access to all our latest gear before it launches. If you’re not already signed up to get these emails you can sign up here.
We deliver to most destinations worldwide. You can check if your country is available in the address section on the checkout page.
We accept Visa, MasterCard, American Express, PayPal, Apple Pay and Google Pay. All payment options are 100% secure, with encrypted transactions handled through Shopify Payments, and PayPal.
Unfortunately we can’t make any changes to your order once you’ve placed it. If any of the details on your order are incorrect then we recommend you place a new order, then email us on firstname.lastname@example.org to ask to cancel and refund your original order.
Placing your new order straight away will help make sure you don’t miss out on the size or colour you want if the gear you’re ordering is selling fast.
If you ask us to cancel an order, we’ll always try our best to do this – but it might not be possible if we’ve already started processing your order. If we’re not able to cancel your order, then once it’s been delivered we’ll send you a free shipping label so that you can return it to us for a refund.
get in touch
Still need help? Use the form below to get in touch.
If you’re a journalist who’d like to know more about Vollebak, arrange an interview with our founders, or get hold of some hi-res images of our kit, please email email@example.com and we’ll be happy to help.