We’re a startup run by a small and insanely committed team. If you’ve got a question about our kit or an order you’ve placed, you need to exchange or return something, or want to chat about anything, you can get in touch with us at firstname.lastname@example.org or on the form below.
We’ve also put together some frequently asked questions that might help you find the information you’re looking for.
By signing up to our email newsletter you get advance access to all our latest gear before it launches. If you’re not already signed up to get these emails you can sign up here.
We deliver to most destinations worldwide. You can check if your country is available in the address section on the checkout page.
We accept Visa, MasterCard, American Express, PayPal, Apple Pay and Google Pay. All payment options are 100% secure, with encrypted transactions handled through Shopify Payments, and PayPal.
We offer free returns and exchanges up to 30 days after you receive your order.
The best way to make any changes to the items you’ve ordered is to place a new order through our website, then email us on email@example.com to ask to cancel and refund your original order. This will make sure you don’t miss out on the size or colour you want if the product you’re ordering is selling fast.
The same applies if you’ve entered the wrong shipping address during checkout – just place a new order with the correct details, then email us to cancel the original order.
If you’d prefer not to place a new order, you can instead email us with the changes you’d like to make. We’ll always try to make the changes, but if your order is already being processed it might not be possible.
get in touch
Still need help? Use the form below to get in touch.
If you’re a journalist who’d like to know more about Vollebak, arrange an interview with our founders, or get hold of some hi-res images of our kit, please email firstname.lastname@example.org and we’ll be happy to help.