FAQs | Vollebak

FAQS

You can see the answers to some of our most frequently asked questions here. We've also put together some frequently asked questions about sizing.

And if you’ve got a question that's not answered here, or just want to chat about our kit, please get in touch with us – we'd love to hear from you.

How can I make sure I don't miss out on new Vollebak launches?

By signing up to our email newsletter you get advance access to all our latest gear before it launches. If you’re not already signed up to get these emails you can sign up here.

Which countries do you deliver to?

We deliver to most destinations worldwide. You can check if your country is available in the address section on the checkout page.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay and Google Pay. All payment options are 100% secure, with encrypted transactions handled through Shopify Payments, and PayPal.

Can I return or exchange an item I've bought from you?

We offer free returns and exchanges up to 30 days after you receive your order. Head to our returns and exchanges form and you'll be able to set everything up from there.

Read more about returns and exchanges

Can I change my order details or shipping address after I’ve placed my order?

Yes, you have a 30 minute window where you can make any changes to your order. After that window, we unfortunately can't make any changes.

If any of the details on your order are incorrect after the order editing window closes then we recommend emailing us on team@vollebak.com or getting in touch with us on Whatsapp at +447385817020 to see if we can cancel your order. You'll then be able to make a new order with the correct info.

If you ask us to cancel an order, we'll always try our best to do this – but it might not be possible if we've already started processing your order.