SHIPPING

We ship worldwide and offer free standard delivery on orders over 150 USD / 150 EUR / 150 GBP.

If you order with Express Delivery by 12:30pm GMT on a weekday, we’ll dispatch it on the same day. For Standard Delivery shipments, we'll dispatch your kit within 48 hours.

Your order will be sent from our warehouse in the Netherlands and will be delivered by DHL.

Please note that someone will need to sign for your package at your delivery address. And unfortunately, we’re not able to deliver to PO boxes or armed forces APO/FPO addresses.

You can get in touch with us on team@vollebak.com if you have any questions about shipping. We’re a young startup run by a small and insanely committed team, so we like chatting and employ zero robots.

Once your order has shipped we’ll email you with all the details, and the courier will update you with options to divert, delay, or track your kit.

Delivery times are shown below as working days, from dispatch.

We cover the costs of any import duties and customs fees for orders to the US, UK, Canada, Switzerland, Norway and Japan. So you won’t have to pay anything extra after completing your purchase on our website.

And we ship within the EU, so no customs fees apply for EU orders.

For other worldwide destinations, your local customs authority may apply import duties and customs clearance charges once your order reaches your country. You will be contacted by the courier directly if anything is needed to clear your package based on local regulations. It will be your responsibility to pay these charges to the carrier before your package can be delivered to you.

Clearance processing may delay the delivery time listed as the parcel will continue to be held until payment and paperwork has been completed. Please be aware that if you don't choose to pay the import taxes, the package will be returned to us for a refund.

If you’re a US customer, local customs may ask for your EIN or SSN number if the order is a high enough value to require formal clearance before authorising delivery to your address. You’ll usually have one week to provide this information before your order is returned to its original location for a refund.

If you have any questions, or something has gone wrong, email us at team@vollebak.com and we’ll be very happy to help.